HVS Receptionist Development Quiz

What is one of the skills required for the HVS Receptionist position?

• Cleaning the Salon

• Answering Phone Unprofessionally

• Managing Inventory

• Serving Food to Clients

What is one of the timed bi-weekly benchmarks for the receptionist development schedule?

• Leaving Work Early

• Welcoming All Clients, before they speak

• Not Knowing Product Knowledge

• Ignoring Clients

What is one of the key performance indicators for the receptionist position?

• Ignoring client calls

• Decreasing assistant performance time

• Not knowing open/closing SOPs

• Increasing assistant performance time

What is the purpose of the HVS business incubator?

• To avoid providing office space

• To limit administrative prowess

• To provide management training

• To discourage personal development

What should employees do during lulls in the day?

• Leave work early

• Ignore clients

• Develop their skill set

• Take a nap

What is the main focus of the HVS business incubator?

• Ignoring clients

• Avoiding management training

• Personal development

• Selling products

What is the purpose of the HVS Receptionist Development Plan?

• To take action for improvement and growth

• To avoid booking appointments

• To evaluate reception staff

• To discourage improvement and growth

What should all employees be responsible for knowing?

• Open/Closing SOPs

• Inventory Management

• Product Knowledge

• Client and Staff mediator

What is one of the skills in the HVS Receptionist Development Plan?

• Serving Food to Clients

• Booking Appointments

• Ignoring Clients

• Answering Phone Unprofessionally

What are the key performance indicators (KPIs) for the receptionist according to the Summary of Receptionist Development Plan and HVS Business Incubator?

• Average customer satisfaction rating

• Number of customer complaints resolved

• Number of new clients acquired

• Assistant performance time and ability to generate additional income