Day 10 Review

1. 1. If the caller does not have an account, the CSR should create a “________ Customer” profile in CAP.

• Non-Club Card

• Virtual Account

• Online Account

2. 2. True or False: Below is the list of sensitive information that we can provide to our customers.

 Customer Confidential Information:

1. Customer name

2. Customer phone number

• True

• False

• Definitely Yes!

3. 3. We can change/update the customer's account in CAP except __.

• Link/Delink club card(s)

• Change/remove the email address

• Enable/Disable online banner for U account

4. 4. Customer's primary phone number must be listed on one Club Card only.

• True

• False

5. 5. What should be the steps in linking a new or existing club card(s)?

• Go to 360 Header, click on Name Hyperlink.

• Go to 360 Header, click Household ID link.

• Go to 360 Header, click the Fuel Rewards link.