Communication in Teams Quiz

What does Thomas Harris' book I'm OK - You're OK focus on?

• Cooking techniques

• Ways of relating to each other

• History of ancient civilizations

• Mathematical theories

What is an example of a parent-child exchange according to Harris?

• Manager accusing the worker of being unfair

• Manager discussing work priorities with the worker

• Manager asking for a report due to an important meeting

• Manager demanding a report without discussion

What kind of language and behavior does Harris recommend using in teams?

• Indifferent

• Passive

• Aggressive

• Assertive

What is the effect of using assertive language in teams according to Harris?

• Has no impact on team dynamics

• Encourages non-aggressive discussion

• Leads to conflict and misunderstanding

• Creates a hostile work environment

What kind of response does Harris consider assertive?

• I'm concerned because I don't think I can complete both pieces of work by then

• You aren't being fair

• I can't believe you're asking me to do this

• I refuse to do it