Compliance Refresher

What does the term FCA stand for?

• Financial Conduct Assessment

• Funding Crime Association

• Financial Conduct Authority

• Free Commission Association

What does the FCA do?

• They regulate how complaints are being handled in the UK.

• They regulate financial services firms and financial markets in the UK.

• They investigate how crime is being dealt with in the UK.

• They handle the affairs of the Commonwealth Association in the UK.

What is the definition of a complaint?

• Is an expression of satisfaction (oral or written) about the provision of, or failure to provide a financial service.

• Is an expression of dissatisfaction (oral or written) about the provision of, or failure to provide a financial service.

What does FOS stand for?

• Financial Organisation Services

• Faculty Operating Services

• Financial Services Organisation

• Financial Ombudsman Service

What does the FOS do?

• The FOS regulate how online services are being conducted.

• They are a free service that settles complaints between consumers and businesses that provide financial services.

• They provided assistance with online shopping within the UK.

• They make sure that consumers are being treated fairly.

What does TCF stand for?

• Treating Companies Fairly

• The Consumers Finance

• The Conduct Firm

• Treating Customers Fairly

What does TCF mean in practice?

• A regulatory framework that ensures all companies are treated fairly during all stages of buying a policy.

• A rule put in place to make sure we act compliantly.

• A regulatory framework that makes sure StaySure treat complaints fairly.

• A regulatory framework that ensures all customers are treated fairly during all stages of buying a policy.

​ (a)   are everything relating to your circulatory system which is your heart, veins and arteries. Your ​ (b)   have nothing to do with your veins, heart and arteries.

• Ever conditions
• 2-year conditions

What is the process in handling a customer who is awaiting a non-accepted surgery?

We are first going to....

• find/confirm the condition

• select ''other'' followed by ''awaiting procedure''

• select ''add procedure''

• get the name of the surgery

• read exclusion statement

What do you do with a customer who is awaiting Chemotherapy?

• Contact customer back to give update.

• The underwriter will get back to us, deciding if we can sell the policy to the customer or not.

• Complete refferal form that will be sent off to Underwriters.

• Locate referral form on the left side of the HUB under documents.