General CINCH Quiz

What is the workmanship guarantee on the Sears Paid call?

• 90

• 180

• 365

• 30

Up to what amount does the Sears Paid Call service cover up to?

• 150

• 250

• 300

• 500

How can you tell a Sears P3 has a multi-item deductible

• Pop-up notification

• Special field

• TIMX is Lavender

• Customer inform us

• TIMX is Cyan

If a customer calls to enroll into a Sears warranty you are the one to enroll it. True False

• True

• False

Sears P3 may have a multi-item deductible for which trade?

• Plumbing

• Electrical

• Appliance

• Cooling/Heating

When enrolling a Cinch Warranty customer you are required to complete a property search to see if they have pre-existing coverage.

• True

• False

When enrolling a Cinch Warranty customer you are required to: Select all that apply

• Search property address

• Ask how they heard about us

• Ask customers' contact information

• Ask customers' payment information

When are you required to read the enrollment scripting?

• Beginning of the call

• Middle of the call

• End of the call

• It's not required

When are you required to read the verbal billing agreement?

• It's not required

• After customer provided billing information

• Prior to closing call

• Prior to collecting re-occurring billing information

What is the workmanship guarantee for CINCH products?

• 90

• 180

• 365

• 30