Review R-ONE

All of the following are true about HC Coupon, EXCEPT one:

• a) The coupon is valid for 30 days from issuance.

• b) The coupon will be issued for 5% of the original reservation value.

• c) The coupon can be used only on Homes not Experiences reservations.

• d) The coupon can be applied to Pay Less Up Front reservations.

Which of the following alterations can be made by Host?

• a) Number of guests and nights booked only.

• b) Number of guests, nights booked and price.

• c) Number of guests, nights booked, price and listing.

• d) None of the above - Hosts cannot make any changes to a confirmed reservation.

What are the 3 types of Cancellation?

• CBA

  CBH

  CBC

• CBH

  CBG

  CBA

• CBH

  CBG

  CBB

• CBA

  CBG

  CBA

For reservations with check-ins after Jan 20, 2021, which of the following is considered an Extenuating Circumstance?

• a) Natural disaster

• b) Acts of terrorism

• c) Government travel restrictions

• d) All of these

Select the most relevant Hosting Standard for the scenario below. A guest calls in and says that they are expecting an accessible pool in the listing, but upon check-in they've found out that it is no longer being offered.

• a) Host communication

• b) Listing cleanliness

• c) Listing inaccuracy

• d) Host commitment

When can a guest or Host edit a review for Home stays?

• a) Within 24 hours after submitting the review

• b) Within 14 days after submitting the review or until the other party leaves a review

• c) 48 hours

• d) 30 days

All of the statement is FALSE when only 1 listing is available when you try to rebook a guest, EXCEPT:

NOTE: This is tier 2 rebooking.

• a) Filter by a max price that is the canceled reservation's value + up to 5%

• b) Filter by a max price that is the canceled reservation's value + up to 20%

• c) Filter by a max price that is the canceled reservation's value + up to 30%

• d) Filter by a max price that is the canceled reservation's value + up to 5% ($200 max coupon value)"

GCI, asking for assistance about their only reservation scheduled to take place in 2 weeks’ time. Unfortunately, The Guest can only speak French, and you can only support English. What are your next steps?

• a) Transfer the call to the French queue.

• b) Consult your Lead to triage this case accordingly.

• c) Attempt to communicate with the guest in English, if they are still unable to understand you, apply the French language macro to handoff.

• d) Inform the guest that they have reached the English hotline, provide them the French hotline and ask them to call that number instead.

You received a transferred call from a CE Support Ambassador related to a R1 concern, the user wishes for another Support Ambassador to help her out with her cancellation request. What will you do?

• a) Take the call and take over the case.

• b) Take the call and advise the user that you will be reaching out to the original Support Ambassador as you don’t want to bypass them.

• c) Do not take the call and advise the CE Support Ambassador to tell the user that you will update the original Support Ambassador, since they know what the case is all about.

• d) Take the call, assist the user, but reassign the case to the original Support Ambassador to follow up and solve.

Which of the following statements are correct about review dispute?

• a) The review dispute policy applies to both reviews and review responses—if a user disputes a review response, follow the review dispute workflow to determine what action should be taken

• b) Non-Primary Hosts and co-travelers/others are not allowed to dispute the review(s)

• c)Relevancy in reviews is not to be used for Author removal requests

• d) all of these