I-Citizen Semester 2 Review 1

1. Which of these is the first step in solving a problem?

• Brainstorm possible solutions

• Define the problem clearly

• Consult others for help

• Implement the best solution

Find the correct problem statement formula (based on TOSCA framework)

• How can owners get from trouble to success, taking into consideration constraints and actors?

• How can owners get from success to trouble, taking into consideration actors and owners?

• How can actors get from trouble to success, taking into consideration owners and constraints?

• How can trouble get from success to owners, taking into consideration success and actors?

A symptom is best defined as:

• A conclusion about the underlying cause of the problem

• A proposed solution to address the problem

• A subjective feeling or impression about the problem

• An objective sign or indication that something is wrong or not functioning properly

What is the root cause defined as when working through a problem?

• The final effect or outcome of the problem

• A proposed solution to address the symptoms

• The original starting point or source of the problem

• The most obvious factor contributing to the problem

The CATWOE tool is useful for:

• Brainstorming potential solutions

• Documenting specific problem symptoms

• Defining the stakeholders impacted by a problem

• Prioritizing solutions based on defined criteria

The 5Why technique aims to:

• Generate as many potential solutions as possible

• Establish the criteria for evaluating solutions

• Pinpoint the root cause by continually asking "Why?"

• Prioritize solutions based on resource requirements

A Fishbone Diagram is a tool that:

• Helps validate the best solution

• Is used to brainstorm potential causes

• Prioritizes solutions based on feasibility

• Tests solutions through pilot programs

Why is it important to understand different stakeholder perspectives when developing problem solutions?

• To identify who will be responsible for implementation

• To gather additional ideas beyond your own viewpoint

• To decide which solution has the lowest cost

• To find someone to blame if the solution fails

Which of the following biases involves relying too heavily on the first piece of information received when making judgments?

• Anchoring bias

• Hindsight bias

• Confirmation bias

• Representative bias

What bias involves believing outcomes were obvious after they occurred?

• Anchoring bias

• Hindsight bias

• Representative bias

• Groupthink