Quality Management

What is quality control?

• Improving production to avoid defects

• Random check of production to find defects

• Surveying customers to identify perceived quality

• Wasting money

What is an advantage of good quality for the customer?

• Justifying higher sales prices

• Enjoying better products

• Customer retention

• Standing out from competitors

What is quality assurance?

• Improving the production process to avoid defects

• Surveying customer satisfaction

• Identify and removing defects

• wasting money

What is a benefit of quality control to a business?

• Cheaper operations

• Higher costs

• Customer retention

• Better customers

Which one is NOT the techniques of QC?

• Prevention

• Product Design

• Inspection

• Correction/improvement

What is an advantage of QA?

• Expensive

• Time consuming

• Reduces cost

• Takes away worker responsibility

What is the benefit of quality system?

• Demotivating employee

• Negative outlook

• Time consuming

• Consumer satisfaction

The areas of business performance that are measured and compared with other businesses.

• Benchmark perfomance indicator

• Quality standards

• Zero defects

• Quality product

What is a disadvantage of quality control?

• Worker motivation is affected

• It is more expensive than quality assurance

• It has a negative impact on overall quality

• It does not prevent mistakes being made

What is a disadvantage of poor quality?

• Customers are likely to use a product less

• Customer retention will increase

• Poor labour productivity can raise average costs

• It will impact customer motivation