Conflict Resolution Techniques Quiz

What is an effective strategy to avoid getting defensive during a conflict?

• Use humor to break the tension

• Blame the other person for the conflict

• Listen actively and try to see things from their perspective

• Constantly contradict the other person

What should you avoid doing in a conflict in order to establish an atmosphere of respect?

• Being accommodating

• Using humor when appropriate

• Listening actively

• Blaming others

Why is active listening considered an effective conflict resolution technique?

• To understand the other person's point of view and find common ground

• To formulate counter arguments while the other person is speaking

• To show that you can compromise

• To discover flaws in the other person's argument

What is the benefit of using 'I' statements during a conflict?

• To show that you can compromise

• To signal mutual respect and encourage the other person to rethink their behavior

• To avoid expressing your own opinion

• To put the other person on the defensive

Why is it important to tame your emotions during a conflict?

• To show that you can compromise

• To use humor to break the tension

• To avoid speaking in anger or frustration and to discuss things in a reasonable manner

• To make the other person feel uncomfortable

When is it appropriate to use humor as a conflict resolution technique?

• To show that you can compromise

• To offend the other person and make fun of their position

• To break the tension and focus on something other than the subject of conflict

• To avoid discussing the conflict altogether

What should you prioritize when resolving a conflict?

• Being right at all costs

• Resolving the conflict over being right

• Avoiding the conflict altogether

• Using humor to break the tension

Why is it important to avoid taking a conflict personally?

• To attack the other person and make them feel uncomfortable

• To avoid resolving the conflict altogether

• To distinguish between what is being criticized and yourself as a person

• To use humor to break the tension

What should you pay close attention to in order to understand someone's true feelings during a conflict?

• Their body language, facial expressions, eye contact, and voice tonality

• Their verbal communication only

• Their written communication only

• Their sense of humor

Why is it important to avoid badmouthing someone to others during a conflict?

• To vent anger and frustration in front of others

• To make yourself look good

• To spread details of the conflict and make the other person feel betrayed

• To use humor to break the tension