1101 (Day 9) Hw and Network TS

Bob has had his computer for a while and was just bragging to his friend about how reliable it was. The next morning, he goes to power on his computer, and nothing happens. He checks and makes sure all cords are plugged in, but still no luck. What could be the issue?

• no power

• overheating

• an unexpected shutdown

• not enough memory to turn on

Tim is an avid gamer and spends countless hours on his computer playing the latest installment of World of Warcraft (WoW). During this particular session, he has been playing for an unprecedented stretch of 36 hours straight! Suddenly, he gets a whiff of a burning smell coming from his computer and immediately shuts it down. What could the problem be?

• system lockup

• flashed BIOS

• burned out hardware

• bad video card driver

Which of the following has the steps of the best practice methodology for troubleshooting in the correct order?

• Identify the problem, establish a theory, test the theory, establish a plan of action to resolve the problem, verify system functionality, and document findings

• Identify the problem, establish a plan of action, establish a theory, test the theory, verify functionality, and document findings.

• Identify the problem, establish a theory, establish a plan of action, test the theory, verify functionality, and document findings.

• Establish a theory, identify the problem, establish a plan of action, test the theory, verify functionality, and document findings.

Jon is a data scientist and consistently plays around with large data files on his desktop computer. While trying to pull up one extremely large file, Jon begins to hear a very loud clicking noise. What could this possibly indicate?

• faulty hard drive cables

• disconnected network connection

• mechanical drive failure

• read/write head that needs cleaning

A technician has recently borrowed a USB drive from a co-worker to copy over some files. The technician inserts the USB and boots their computer up, but to their surprise, they are prompted with a Windows installation setup menu. What could be the problem?

• incorrect boot sequence

• corrupted music file

• bad RAM

• the "OS Not Found" virus

After coming into work early to assist on a project, Tim finds that his computer monitor shows no image on the screen after turning it on. He checks and confirms that he is getting power to both the computer and monitor, so that shouldn’t be an issue. What could be wrong with Tim’s display?

• The computer is busy performing a defrag.

• The monitor ethernet cable became disconnected.

• The VGA connection was not seated completely.

• The wireless was turned off by accident.

Jessica is interning at the IT help desk and your boss assigned you to mentor her and provide senior leadership while he is away on vacation. She receives a call from one of the executives, who says her laptop screen is appearing really dim and that she can’t remember making any changes. Jessica asks for your advice. What could be the cause of this issue?

• The laptop is in power saving mode.

• The executive's IP address changed, causing erratic behavior.

• The video cable is connected to the wrong port.

• The wireless signal is affecting the display brightness.

Several staff members in the Customer Service department at your technology company are complaining that they cannot access the Internet. Upon closer inspection, you learn that all of these employees are getting an IP address beginning with 169.254. Why can't these employees access the Internet?

• DNS misconfiguration issue

• using an APIPA address

• weak wireless signal

• DHCP server is online

Peter had a long day at work and plans to just watch Netflix movies for the rest of the night when he gets home. After turning on his tablet, he notices that it is not connecting to his wireless access point. He double-checks and confirms that his access point is not showing up in the list of available connections. What could be the issue?

• Internet is down

• SSID is enabled

• an IP address conflict

• offline access point

Match the common symptom with the most likely cause. Symptom: flashing screen; intermittent projector shutdown; incorrect color display Cause: overheating; bad cable connection; failing controller board Select the correct match from the options below:

• flashing screen caused by a bad cable connection; intermittent projector shutdown caused by a failing controller board; incorrect color display caused by overheating

• flashing screen caused by a failing controller board; intermittent projector shutdown caused by a bad cable connection; incorrect color display caused by overheating

• flashing screen caused by a bad cable connection; intermittent projector shutdown caused by overheating; incorrect color display caused by failing controller board

• flashing screen caused by overheating; intermittent projector shutdown caused by a failing controller board; incorrect color display caused by a bad cable connection