What will you highlight to a customer, who raises a question about the service network of MG?

• Finance

• MG e-Shield

• MG's nationwide touchpoints

• All of the above

What does a customer expect from RM during Consulting step of MG Sales Process?

• Proactive explanation of features

• Demo on the desired model and variant

• Assistance in making the right choice

• Pro-active offer of test drive by RM

Walk-in enquiries are

• Natural Enquiry

• Generated Enquiry

RM must follow the leads generated during events within ___ hours.

• 12

• 18

• 24

• 36

Needs of customer are identified during which step of the MG Sales Process?

• Product Demonstration

• Consulting

• Test Drive

• Prospecting

In Generated Enquiry the customer is

• Known

• Your friend

• Unknown

• None of these

How does the RM ensure that he/she maintains a positive body language?

• Smile

• Use Hand Gestures

• Make Eye Contact

• All of the above

During Root Cause Analysis to overcome Product related cause the following needs to be done

• Reinforce feature explanation using FABE

• Pitch how MG is more value for money car than competition

• Talk about EMI

• Give top 10 key pointers against competition

Closing the deal step has two main elements which are

• Negotiation and Test Drive

• Test Drive and Booking

• Negotiation and Booking

• Test Drive and Product Demonstration

Choose the correct statement which is used during ice breaking.

• Which car are you interested in?

• Hope our dealership was easy to locate

• May I know your name

• When would you like the delivery