PKT week 1 Feb 24

Captain has called earlier & he is calling back & same can be checked in Profile dashboard under Call Log table

• True

• False

Choose the work zones of Hyderabad?

• Narsingi-Upperpally Zone

• AOC-Secunderabad Zone

• Hitech City Work Zone

• All the Above

Captain Harish who is working in Hitech City Work zone Hyderabad, cannot change his work zone.

• No Harish cannot Change the work zone

• Yes Harish can change the work zone

• Harish has to re-register as Captain

"Chinnapa" a Auto Captain from Chennai says that he travelled 11 KM but fare that he got was of 10KM only , "Kannapa" the agent said that he has travelled 10 KM only & got correct fare & explain the details.

Chinnapa says that he has travelled 11KM as per his meter, so Kannapa Adjusted RS20 to his wallet

• Yes Kannapa Followed the correct process

• No, Kannapa should have adjusted 1 KM as per rate card

• No, Kannapa should have raised ticket

Nitin Mumbai Auto Captain said that he should not be charged commission on Ride

• Zero Commission is for Mumbai,Pune & Bangalore, so Nitin is correct

• Zero Commission is for Mumbai,Chennai & Bangalore, so Nitin is correct

• Zero Commission is for Chennai,Pune & Bangalore, so Nitin is not correct

Venkat a captain arrived to Customer's Location but customer was not at the location, venkat tried to call the Customer but there was no response, Venkat called the Captain support. Choose the correct Process

• Agent should check if the Captain has followed the CNR process, if not ask the Captain to follow the CNR Process

• Agent should Cancel the order from there end & guide captains to follow the CNR process

• Agent Should call the Customer & check if he/She is available or not , if not available Cancel the ride

Karthik is cab driver and he got the ride on 11:30 PM from Shamshabad (2) airport but the customer has cancelled the ride however the captain has paid the toll and parking charges now the karthi has called for the support(CCC)

• Agent should check the captain ride whether the ride was of Airport and validate the toll & parking charges and made the adjustment(Max 250 Rs)

• Agent should adjust the amount has prt the captain VOC

• The agent should not do any adjustment to the airport rids

The Bike captain called and says that he has trailed 1.1 KM to the pickup location post marked as a arrived the customer has cancelled the ride now the captain called to the CCC and asking to the cancellation incentive (wrong pickup location)

• The agent has do the adjustment as per the rate card

• The agent can do the adjustment Max of 25 Rs

• The agent should informed the captain to wait for it and if the captain is eligible he will go the same

• None of the above

If the captain comes up with the service change request bike to cab what should be done from the agent end

• Redirect the captain to the city office

• Redirect the captain to the supply team

• The should the change the service as per the captain VOC

• None of the above

Freedom week campaign has been extended until?

• Till Feb 11th 24

• Till Feb 7th 24

• Till Feb 11th 23

• On Feb 11th