A+ - 13C - Troubleshoot Windows OS Problems

What is the initial step in a computer's boot process?

• Running a power-on self-test (POST)

• Loading the boot loader

• Checking system components

• Identifying the boot device

How is the boot manager identified in Windows, especially in legacy BIOS?

• BOOTMGR.EXE

• WINLOAD.EXE

• BOOTMGFW.EFI

• HAL.DLL

In legacy BIOS, what does the master boot record (MBR) contain?

• Boot loader

• Boot sector

• EFI boot manager

• System Reserved partition

How is the boot manager identified in Windows, especially in legacy BIOS?

• BOOTMGR.EXE

• WINLOAD.EXE

• BOOTMGFW.EFI

• HAL.DLL

What is the role of the EFI System Partition in UEFI boot mode?

• Contains the boot loader

• Stores the master boot record

• Holds the boot sector

• Performs the power-on self-test (POST)

What does the Advanced Boot Options menu allow for troubleshooting?

• Changing system components

• Selecting different startup modes

• Configuring boot devices

• Updating firmware

Which tool is used for troubleshooting boot issues in Windows and can attempt to fix damaged boot files?

• WinRE

• System Restore

• Startup Repair

• Task Manager

What does System Restore primarily allow users to do?

• Update drivers

• Roll back system configuration changes

• Reinstall Windows

• Repair the master boot record

In case of system instability, what tool is used to test memory chips for errors?

• Task Manager

• CHKDSK

• Windows Memory Diagnostics

• System Restore

What is the potential cause of a blue screen of death (BSoD) during startup?

• Faulty hardware or hardware drivers

• Overheating problem

• USB issues

• Application crashes