PLS Interpersonal Skills Quiz

Which of the following is a key to Conflict Resolution?

• Communication

• Yelling

• Extrovert

• Happiness

How should you begin an email?

• Yo Whatsup.

• i need Help

• How are you doing today.

• Dear Cade,

Why should you avoid using the Speaker option during a phonecall?

• It may hurt your ears.

• It waste your phone battery.

• You could get in trouble.

• Other people will be included in your conversation.

What does Empathy mean?

• Liking to be around others.

• Understanding how other people feel.

• Being able to control things with your mind.

• Good at communication.

What does Tone refer to when your talking?

• The way you use your body while talking.

• Your facial expressions.

• How loud you are.

• The emotional quality of your voice.

Sitting with your arms crossed is a...

• Closed posture.

• Open Posture.

Which of the following is crucial for communication?

• Walking backwards.

• Fidgeting your hands.

• Eye Contact.

• Smile.

When having a conversation with someone you should be...

• Close to them.

• Far far away.

What is the first step in the decision making process?

• Identify the decision.

• Gather Information.

• Choose among alternatives

• Consider your options.

What is Decision Fatigue?

• Not making enough decisions.

• Becoming tired from making too many decision.

• A communication skill.

• Trying to understand the way someone feels.