February - batch 2

February - batch 2

Professional Development

10 Qs

quiz-placeholder

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February - batch 2

February - batch 2

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

Haleema Baksh

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What score in annual performance provides an exceptional rating in quality?

ما هو النقاط اللازمة في الأداء السنوي التي توفر تقييمًا استثنائيًا في الجودة؟

100%

50%

95%

90%

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What are the components of the annual indicators related to scheduled adherence?

ما هي

مكونات المؤشرات السنوية المتعلقة بالالتزام المجدول؟

number of chats and calls received, with attendance

number of chats

call and attendance

number of chats and calls received, with attendance

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What percentage of calls is evaluated for adherence each month?

ما هي نسبة المكالمات التي يتم

تقييمها للالتزام شهريًا؟

15%

50%

30%

100%

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What channels are included in the weightage distribution for customer satisfaction?

ما هي القنوات المدرجة في توزيع الوزن لرضا العملاء؟

call, live chat, service desk.

live chat, service desk.

service desk.

call, service desk.

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

How is the customer satisfaction rate calculated for the annual target?

كيف يتم حساب معدل رضا العملاء للهدف السنوي؟

average customer satisfaction for all channels.

average customer satisfaction for call and chat

average customer satisfaction for call, and chat

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

percentage of complaints closed in the report is part of my performance

نسبة الشكاوى المغلقة في التقرير هي جزء من أدائي.

true

false

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

the final quality evaluation is collectively calculated from

يتم حساب التقييم النهائي للجودة من خلال تجميعه جماعيًا.

call and live chat evaluation

call and live chat evaluation and service desk

calls only

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