What is the main purpose of the telephone in the medical office?
Unit 1- Telephone Communication in the Medical Office Quiz

Passage
•
Professional Development
•
12th Grade
•
Easy
Kelly Brandon
Used 2+ times
FREE Resource
26 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To order supplies
To schedule appointments
To send emails
To conduct meetings
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is verbal communication?
Using body language to send and receive information
Using sign language to send and receive information
Using language and words to send and receive information
Using written words to send and receive information
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most effective form of communication?
Visual communication
Oral communication
Written communication
Non-verbal communication
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does enunciation refer to?
The tone of your voice
The speed at which you speak
The loudness of your voice
The clarity of your pronunciation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does pitch refer to in terms of speech?
The clarity of your pronunciation
The speed at which you speak
The highness or lowness of the sound
The intensity of the sound
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the best way to speak in order to emphasize important points in a conversation?
Speak at a very fast rate
Speak at a moderate pitch with variations
Speak at a very high volume
Speak at a very low pitch
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of the hold feature on the telephone?
To record the conversation
To stop the caller from hearing communication in the office
To disconnect the call
To transfer the call to another line
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