Unit 1- Telephone Communication in the Medical Office Quiz

Unit 1- Telephone Communication in the Medical Office Quiz

12th Grade

26 Qs

quiz-placeholder

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Unit 1- Telephone Communication in the Medical Office Quiz

Unit 1- Telephone Communication in the Medical Office Quiz

Assessment

Passage

Professional Development

12th Grade

Easy

Created by

Kelly Brandon

Used 2+ times

FREE Resource

26 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of the telephone in the medical office?

To order supplies

To schedule appointments

To send emails

To conduct meetings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is verbal communication?

Using body language to send and receive information

Using sign language to send and receive information

Using language and words to send and receive information

Using written words to send and receive information

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most effective form of communication?

Visual communication

Oral communication

Written communication

Non-verbal communication

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does enunciation refer to?

The tone of your voice

The speed at which you speak

The loudness of your voice

The clarity of your pronunciation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does pitch refer to in terms of speech?

The clarity of your pronunciation

The speed at which you speak

The highness or lowness of the sound

The intensity of the sound

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way to speak in order to emphasize important points in a conversation?

Speak at a very fast rate

Speak at a moderate pitch with variations

Speak at a very high volume

Speak at a very low pitch

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of the hold feature on the telephone?

To record the conversation

To stop the caller from hearing communication in the office

To disconnect the call

To transfer the call to another line

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