Customer Service

Who is the customer?

• Someone who buys goods or uses products.

• Involves taking care of the customer’s need.

How to create a good first impression with customers?

• Ignore

• Eye contact

• Lack of information

• Friendly greeting

How do you normally respond if you don’t know the answer to a customer’s question?

• If you absolutely cannot answer their question, respond with ‘I’m not 100% sure on that, but let me check with one of my colleagues and get back to you straight away.

• Tell them the truth that you do not know and to go away because they are bothering you.

• You make up the answer and hope for the best!

Someone who buys goods or services

• A- Customer

• B- Client

• C- Buyer

• A and B

Which statement about customer service is correct?

• Excellent customer service results in a more positive business

  reputation.

• Excellent customer service results in more promises and

  therefore more lawsuits.

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in lower wages.

Why is customer service mandatory?

• Customer service is mandatory as required by federal law.

• Customer service is mandatory because without it a company will

  lose customers.

• Customer service is mandatory because state law requires it.

• Customer service is mandatory because CEOs like to spend money

  on it.

WHY CUSTOMER SERVICE IS IMPORTANT

• 1. The best customer service builds trust

• 1. Customer service matters more than price

• 1. It will build brand awareness

• All of the above

8. What is the main purpose of customer service?

• a. To meet needs and expectations.

• To deliver standards.

• To work as part of a team.

• To increase sales

Which statement about customer service is correct?

• Excellent customer service results in a more positive business reputation.

• Excellent customer service results in more promises and therefore more lawsuits.

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in lower wages.

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.