
Communicating For Success
Authored by Laura Michaels
Business, Professional Development
11th - 12th Grade
Used 69+ times

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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Good communication skills reduce potential workplace _______.
harmony
compatibility
conflict
consistency
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In handling a client who is dissatisfied with a service, the ultimate goal is to ________.
convince the client that you are right and she is wrong
make the client happy and willing to return for future services
get the client out of the salon as quickly as possible
fully satisfy the client, regardless of the cost
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Effective human relations and communication skills build _______, accelerate professional growth, and promote a positive work environment.
strong values
professional ethics
stimulating conversations
lasting client relationships
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The sixth step of the 10-Step Consultation Method is ________.
review the intake form
determine and rate the client's preferences
show and tell
discuss upkeep and maintenance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a practical step fro effectively communicating in the workplace is to _________.
be inattentive
believe in yourself
talk more and listen less
react instead of responding
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ability to understand people is _______ to operating effectively in many industries.
the key
irrelevant
incidental
unimportant
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To earn a client's ________ and loyalty, be consistent by always having a positive attitude.
money
affection
trust
respect
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