BPO Agent Typing And Knowledge Skills

Type this as is: Collecting Debt

Type this as is: Product Knowledge

Type this as is: "Agent"

Type this as is: Outbound Calls

What does the term call escalation mean?

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Which of the following is shortcut key for copy?

• Ctrl +C

• Ctrl+Copy

• Ctrl+V

• Ctrl+X

What is the shortcut key for paste?

• Ctrl +P

• Ctrl+V

• Ctrl+Pst

• Ctrl+X

What is the shortcut key for cut?

• Ctrl +C

• Ctrl+Cut

• Ctrl+V

• Ctrl+X

What does the abbreviation CRM stand for?

Use two words to describe debt collection