BPO Agent Typing And Knowledge Skills
Authored by Claudette Green
Computers
University
Used 1+ times
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10 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Type this as is: Collecting Debt
(a)
2.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: Product Knowledge
(a)
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: "Agent"
(a)
4.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
Type this as is: Outbound Calls
(a)
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What does the term call escalation mean?
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6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is shortcut key for copy?
Ctrl +C
Ctrl+Copy
Ctrl+V
Ctrl+X
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the shortcut key for paste?
Ctrl +P
Ctrl+V
Ctrl+Pst
Ctrl+X
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