Type of Customer Test

Please Read the statements carefully and identify the type of customer
behaviors in each Briefly outline the desirable action by the salesperson in

Each Case ( Types of Customer & Your Response)

1. Q1. Sales Person- Yes sir. Can I help You?

2. Customer- Can You please show me the different VCRs available with you. I am looking for something specific — with remote digital tracking, 3-head system, and a time-coder facility.

Q2. Sales Person- Good Morning sir, I am Tandon from Easy Financiers Ltd.

Customer- Yes, Mr. Tandon. I have precisely ten minutes. Have you brought along the details I asked for on the phone?

Q3. Sales Person- Good afternoon sir, I have come to discuss with you our range of new Year gifts. My name is Pramod Jain. You have a lovely office here, sir.

Customer- Thank you Mr. Jain Can you quickly show me your complete range along with price details.

Q4. Sales Person - Hello sir! I am Mukesh Khanna from Trade Links

Customer- Yes Mr. Khanna, I was expecting you. Now tell me, what

can I do far you. But first, will you have a cup of coffee? It's very cold outside, today and you also seem to have a cold.

Q5. Sales Person-Good morning sir, I am Gujral from Fine Interiors

Customer-Yes, M. Gujral. I understand you have been discussing your

Proposal with my colleagues. You should have come to me earlier, since I take all such decisions. In fact, the last round of furnishing was also done under my supervision.