If the Cruise Fare drops AFTER the final payment date, what options does the direct guest have available?

• Royal Caribbean cannot honor the lower rate since it's past the final payment date

• Cancel the existing reservation with no penalty and rebook for the lower fare.

• Cancel the existing reservation with no penalty and rebook for the lower fare.

GL/DG is calling to add a 2 year old baby in the booking, who are the assigned ones to assist us?

• I can add it by myself

• RSS Groups

• SUPs or TLs

What option do we use to add/edit the guest's address, email address and phone number?

• 
• 
• 
• 

If a group falls below minimum, which of the following could happen?

• The Group Leader has to pay for the left over staterooms.

• The existing reservations are subject to being moved to FIT and the group loses their group amenities.

• Nothing. The reservations stay in the group environment and Royal Caribbean will honor the GAP.

• The existing reservations stay in the groups environment and the cruise fare is changed to the prevailing rate.

When quoting pricing for a guest, we must check both promotional rates in FIT and any Standard Group rates to ensure that the guest is receiving the best pricing and promotions.

• True

• False

If a group is formed within 30 DTS, when are payments due?

• Within 30 days

• Full payment is due immediately.

• Within a week

• As soon as the Group Leader can call back

Incentive Sales handles groups where the company/organization is paying for all travelers and planning group functions.

• True

• False

Which of the below statements is most accurate?

• I must call RSS to look up availability for a High Occupancy Stateroom.

• The 5th guest in a High Occupancy Stateroom will pay the 3rd/4th guest rate.

• The 5th guest in a High occupancy Stateroom will pay the 1st/2nd guest rate since they are listed on a separate reservation.

What place holder do we use if we do not know the guest's full name and date of birth?

• Empty Spot, 01/01/1900

• Empty Spot, 01/01/1900

• Empty Spot, 01/01/1910

What is the total deposit amount for a 10-night cruise with 10 assigned balconies?

• $7200

• $8000

• $6500

• $9000