Conflict Resolution and Communication Skills Quiz

What is the involvement of a neutral third party to help facilitate communication and negotiation between conflicting parties called?

• Negotiation

• Mediation

• Empathy

• Compromise

What is a solution where both parties make concessions to reach a middle ground, ensuring mutual satisfaction?

• Compromise

• Collaboration

• Resolution

• Empowerment

What is the ability to understand and share the feelings of another person, fostering better communication and connection?

• Active Listening

• Empathy

• Negotiation

• Understanding

During a team meeting, Sarah notices that her colleague, John, seems upset about the new project timeline. What is Sarah engaging in when she decides to give John her full attention to understand his concerns and perspectives?

• Civility

• Active Listening

• Collaboration

• Empowerment

What is the process of discussing and reaching an agreement through compromise and communication?

• Problem-Solving

• Mediation

• Resolution

• Negotiation

What is the act of finding a solution or settling a dispute, bringing about a positive outcome?

• Resolution

• Empowerment

• Forgiveness

• Understanding

What is working together with others to achieve a common goal or resolve a conflict called?

• Communication Skills

• Collaboration

• Civility

• Consensus

What is the ability to convey thoughts, feelings, and ideas effectively, promoting clear understanding?

• Empathy

• Active Listening

• Negotiation

• Communication Skills

What is enabling individuals to take control of a situation, make decisions, and work towards a positive resolution?

• Empowerment

• Resolution Plan

• Collaboration

• Understanding

What is gaining insight into the perspectives, needs, and motivations of others to build empathy and find common ground?

• Consensus

• Civility

• Problem-Solving

• Understanding