BSBTWK502 Manage Team Effectiveness Quiz

What are some key leadership skills required to effectively manage a team?

• Being disorganized, reactive, and indecisive

• Avoiding problem-solving and decision-making, and lacking motivation

• Thinking in a strategic manner, planning work activities, and making decisions

• Creating personal conflicts and being unfair to others

What are some aspects of non-verbal communication that may differ between cultures?

• Facial expressions, posture, and personal space

• Volume, vocal noises, and touch

• Voice speed, mannerisms, and gestures

• Eye contact, body language, and vocal noises

What is the purpose of developing performance plans for a work team?

• To limit the growth and development of team members

• To establish expected outcomes, outputs, and KPIs for the team

• To create unnecessary bureaucracy and micromanage employees

• To discourage teamwork and collaboration

What are key performance indicators (KPIs) used for in the workplace?

• To create unnecessary stress and pressure on employees

• To limit the potential of the team

• To measure and benchmark performance, and predict business output

• To discourage employees from achieving their goals

What is the purpose of supporting team members in meeting expected performance outcomes?

• To provide additional help at busy times and manage employee workloads

• To discourage teamwork and collaboration within the team

• To create a negative working environment and increase employee turnover

• To limit the potential of the team members

What are the stages of team development in the Tuckman's model?

• Forming, storming, norming, and performing

• Storming, norming, performing, and adjourning

• Forming, storming, norming, and adjourning

• Forming, norming, performing, and adjourning

What is the purpose of developing strategies for facilitating team member input into planning and decision making?

• To limit the potential of the team members

• To discourage team members from participating in planning and decision making

• To foster a common team purpose and model good behavior and practices

• To create conflicts and issues within the team

What is the purpose of providing feedback to team members on team effort and contributions?

• To limit the potential of the team members

• To create a negative working environment and increase employee turnover

• To discourage team members from making contributions and efforts

• To acknowledge and encourage team members' contributions and efforts