Retailing, Service and Manufacturing

What are some important customer service skills in retailing?

• Technical expertise, impatience, lack of product knowledge, indifference

• Inattentiveness, lack of knowledge about the company, lack of patience, lack of communication skills

• Ineffective communication, lack of problem-solving skills, lack of empathy, rudeness

• Effective communication, patience, product knowledge, problem-solving, and empathy

What are the possible risks of owning a business? Choose three (3) answers.

• Investing or putting in so much personal time (and health) in managing the business

• Losing a steady day job

• Sacrificing personal capital or personal money/savings

• Being your own boss

What are the possible rewards of owning a business? Choose three (3) answers.

• Controlling and managing your own earnings 

• • Setting your own schedule  

• Estimating or predicting what people want.

• Being your own boss

What are the samples of business that offer services? Choose all that applies.

• Carwash

• Beauty Salon

• Dental Clinic

• Clothes Shop

What are the samples of business under retailing? Choose all that applies.

• Sari-sari Stores/ Tindahan

• Milkea Shop

• Veterinary Clinic

• Clothes Shop

What are the samples of business under retailing? Choose all that applies.

• Sari-sari Stores/ Tindahan

• Milkea Shop

• Veterinary Clinic

• Clothes Shop

What are the benefits of providing excellent customer service in retailing?

• Decreased customer satisfaction, negative word-of-mouth, lower sales and profits

• Increased customer satisfaction, loyalty, positive word-of-mouth, higher sales and profits

• No impact on customer satisfaction, loyalty, or sales

• Increased customer dissatisfaction, decreased loyalty, negative word-of-mouth

This is the process where the raw materials undergo some processing until they are concerted into finished products.

• Retailing

• Service

• Manufacturing

This is a type of business where a person or organization makes use of a skill or expertise in a specific business field or area.

• Retailing

• Service

• Manufacturing

This refers to all forms of selling goods directly to the customers.

• Retailing

• Service

• Manufacturing