Quiz 4A: Explain Network Troubleshooting Methodology

Quiz 4A: Explain Network Troubleshooting Methodology

Professional Development

24 Qs

quiz-placeholder

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Quiz 4A: Explain Network Troubleshooting Methodology

Quiz 4A: Explain Network Troubleshooting Methodology

Assessment

Quiz

Computers

Professional Development

Hard

Created by

Eric Jones

FREE Resource

24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is typically the first source of information when identifying a network problem?

Senior technicians

Users or other technicians

Vendor support sites

System documentation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of implementing the solution during troubleshooting?

To document findings and outcomes

To escalate the problem to senior technicians

To validate the reported problem

To resolve the reported problem

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should you consider escalating a problem during troubleshooting?

When the problem is trivial

When you have determined the root cause

When the solution is obvious

When the problem is beyond your knowledge or ability

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What technique is recommended to identify symptoms during troubleshooting?

Make a physical inspection

Avoid using diagnostic software

Skip duplicating the problem

Ignore the user's input

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of a ticket system during troubleshooting?

To escalate all problems to senior technicians

To document findings, actions, and outcomes

To gather information from users

To validate potential solutions

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the troubleshooting process?

Duplicate the problem

Identify symptoms

Establish a theory of probable cause

Gather information

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of identifying symptoms during troubleshooting?

To make assumptions about the problem

To correlate facts and clues with known causes

To avoid gathering information from users

To escalate the problem to senior technicians

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