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Verbal Communication

Authored by Ciji Weatherford

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Professional Development

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Verbal Communication
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55 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is the capacity to identify and manage one's emotional, as well as that of others.

Emotional Intelligence

Communication

Verbal Judo

Arresting Communication

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is the foundation of effective communication for de-escalation purposes.

Emotional Intelligence

Verbal Judo

Arresting Communication

Empathetic Techniques

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is said to be the most important life skill one could possess.

Communication

Verbal Judo

Emotional Intelligence

Communication Intent

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who stated "Effective officers must be able to utilize appropriate conflict-resolution skills to prevent situations from escalating, while maintaining objectivity, balance, and the perception of fairness.

Dr. Lawrence Miller

Sydney J. Harris

Glennon

John C. Maxwell

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is giving out.

Information

Communication

Engaging

Commanding

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is getting through.

Communication

Information

Observing

Asking

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ is able to be trusted as being accurate or true; reliable.

Authoritative

Authoritarian

Enforcing

Oppressive

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