Verbal Communication

_____ is the capacity to identify and manage one's emotional, as well as that of others.

• Emotional Intelligence

• Communication

• Verbal Judo

• Arresting Communication

_____ is the foundation of effective communication for de-escalation purposes.

• Emotional Intelligence

• Verbal Judo

• Arresting Communication

• Empathetic Techniques

_____ is said to be the most important life skill one could possess.

• Communication

• Verbal Judo

• Emotional Intelligence

• Communication Intent

Who stated "Effective officers must be able to utilize appropriate conflict-resolution skills to prevent situations from escalating, while maintaining objectivity, balance, and the perception of fairness.

• Dr. Lawrence Miller

• Sydney J. Harris

• Glennon

• John C. Maxwell

_____ is giving out.

• Information

• Communication

• Engaging

• Commanding

_____ is getting through.

• Communication

• Information

• Observing

• Asking

_____ is able to be trusted as being accurate or true; reliable.

• Authoritative

• Authoritarian

• Enforcing

• Oppressive

_____ is enforcing very strict obedience to authority.

• Authoritarian

• Oppressive

• Tyrant

• Integrity

_____ is a temporary state of upset and disorganization, characterized by an inability to cope with a particular situation using customary methods of problem solving.

• Empathy

• Self-Control

• Crisis

• Emotional Intelligence

_____ is the ability to recognize, understand, and manage our emotions; and to recognize, understand, and influence the emotions of others.

• Emotional Guidance

• De-Escalation

• Emotional Intelligence

• Empathy