
Total Quality Management (TQM) Quiz
Authored by Cheska Amantillo
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University

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a key element of TQM?
Innovation
Trust
Integrity
Ethics
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the foundation of TQM built on?
Innovation and Creativity
Communication and Recognition
Ethics, Integrity and Trust
Training, Teamwork and Leadership
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the element 'Integrity' imply in TQM?
Innovation and Creativity
Duplicity
Communication and Recognition
Honesty and fairness
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of team in TQM is set up for a period of three to twelve months to deal with specific problems?
Natural Work Teams (NWTs)
Innovation Teams (ITs)
Problem Solving Teams (PSTs)
Quality Improvement Teams or Excellence Teams (QITS)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of leadership in TQM?
To focus on individual achievements
To provide an inspiring vision and make strategic directions
To avoid communication with employees
To discourage teamwork
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of communication in TQM is important to break down barriers between departments?
Horizontal communication
Upward communication
Downward communication
Sideways communication
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the final element in the TQM system that should be provided for both suggestions and achievements for teams as well as individuals?
Communication
Leadership
Recognition
Training
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