Total Quality Management (TQM) Quiz

Which of the following is not a key element of TQM?

• Innovation

• Trust

• Integrity

• Ethics

What is the foundation of TQM built on?

• Innovation and Creativity

• Communication and Recognition

• Ethics, Integrity and Trust

• Training, Teamwork and Leadership

What does the element 'Integrity' imply in TQM?

• Innovation and Creativity

• Duplicity

• Communication and Recognition

• Honesty and fairness

Which type of team in TQM is set up for a period of three to twelve months to deal with specific problems?

• Natural Work Teams (NWTs)

• Innovation Teams (ITs)

• Problem Solving Teams (PSTs)

• Quality Improvement Teams or Excellence Teams (QITS)

What is the role of leadership in TQM?

• To focus on individual achievements

• To provide an inspiring vision and make strategic directions

• To avoid communication with employees

• To discourage teamwork

Which type of communication in TQM is important to break down barriers between departments?

• Horizontal communication

• Upward communication

• Downward communication

• Sideways communication

What is the final element in the TQM system that should be provided for both suggestions and achievements for teams as well as individuals?

• Communication

• Leadership

• Recognition

• Training

What is the characteristic of ethics in TQM?

• Personal rights or wrongs

• Communication and Recognition

• Duplicity

• Innovation and Creativity

What is the purpose of Problem Solving Teams (PSTs) in TQM?

• To deal with specific problems that often re-occur

• To solve certain problems and identify causes of problems

• To share tasks and responsibilities

• To provide suggestions to upper management

What is the role of trust in TQM?

• To foster full participation of all members and encourage commitment

• To discourage teamwork

• To provide suggestions to upper management

• To break down barriers between departments