Conflict Management

In Fisher and Ury's approach to conflict resolution, what is the focus of Principle One?

• Identifying the personalities involved in the conflict.

• Addressing both problem factors and people factors.

• Exploring interests behind positions.

• Brainstorming creative solutions.

Which of the following is NOT a common cause of relational conflict?

• Issue of self-esteem.

• Issue of control.

• Issue of affiliation.

• Issue of procedural conflict.

According to Fisher and Ury, what does "principled negotiation" entail?

• Focusing on interests rather than positions.

• Brainstorming and searching for creative solutions.

• Using objective criteria in conflict resolution.

• A straightforward, step-by-step method for negotiating conflicts.

In Principle Four of conflict resolution, "Insist on Using Objective Criteria," which of the following is NOT a factor considered as part of objective criteria?

• Precedent: how the issue has been resolved previously.

• Professional standards: determining if there are rules or standards for behavior.

• Moral standards: resolving conflicts based on ethical considerations.

• Tradition: established practices or customs.

Which level of conflict involves struggles between people who differ on issues such as policies and procedures?

• Conflict regarding beliefs and values.

• Conflict regarding goals.

• Relational conflict.

• Relational conflict.

What is the conflict management style where one party tries to end the conflict by giving in to the wishes of others?

• Avoidance

• Competition

• Collaboration

• Accommodation

Which conflict management style attempts to resolve a conflict by finding a middle ground, considered a lose-lose strategy?

• Collaboration

• Competition

• Compromise

• Avoidance

Which conflict management style attempts to ignore the disagreement altogether but is useful when people need time to cool off and think about the issue?

• Accommodation

• Competition

• Collaboration

• 
  Avoidance

What is the Communication Approach that helps participants define the nature of the conflict and clarify their positions?

• Differentiation

• Face Saving

• Fractionation

• Collaboration

Which communication approach is the process of breaking down large conflicts into smaller, more manageable pieces?

• Differentiation

• Face Saving

• Fractionation

• Collaboration