Hotel Reservation and Phone Etiquette Quiz

Hotel Reservation and Phone Etiquette Quiz

11th Grade

15 Qs

quiz-placeholder

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Hotel Reservation and Phone Etiquette Quiz

Hotel Reservation and Phone Etiquette Quiz

Assessment

Quiz

Professional Development

11th Grade

Hard

Created by

Elizabeth Quider

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the recommended number of rings to answer a phone call in a hotel setting?

3

2

4

1

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if you respond to a call but can't hear anything at all?

Ask the caller to call back on a different line

Repeat your greetings 3 times and then apologize

Transfer the call to another department

Hang up immediately

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you identify yourself at the beginning of all calls?

By stating your name and department

By stating your name and company

By stating your name and room number

By stating your name and position

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a Property Management System in a hotel?

To prepare financial reports

To organize staff schedules

To handle guest complaints

To manage reservations data

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the difference between guaranteed and non-guaranteed reservations?

Guaranteed reservations are for VIP guests, non-guaranteed for regular guests

Guaranteed reservations are for corporate guests, non-guaranteed for individual travelers

Guaranteed reservations are for longer stays, non-guaranteed for shorter stays

Guaranteed reservations require prepayment, non-guaranteed do not

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of an availability board in a hotel?

To showcase promotional offers

To manage employee schedules

To display guest feedback

To track room availability status

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does 'No Show' mean in the context of hotel reservations?

The guest has requested a room change

The guest has checked in but not checked out

The room is reserved but not in use

The reservation has been canceled by the hotel

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