What is the recommended number of rings to answer a phone call in a hotel setting?

Hotel Reservation and Phone Etiquette Quiz

Quiz
•
Professional Development
•
11th Grade
•
Hard
Elizabeth Quider
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3
2
4
1
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if you respond to a call but can't hear anything at all?
Ask the caller to call back on a different line
Repeat your greetings 3 times and then apologize
Transfer the call to another department
Hang up immediately
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you identify yourself at the beginning of all calls?
By stating your name and department
By stating your name and company
By stating your name and room number
By stating your name and position
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a Property Management System in a hotel?
To prepare financial reports
To organize staff schedules
To handle guest complaints
To manage reservations data
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the difference between guaranteed and non-guaranteed reservations?
Guaranteed reservations are for VIP guests, non-guaranteed for regular guests
Guaranteed reservations are for corporate guests, non-guaranteed for individual travelers
Guaranteed reservations are for longer stays, non-guaranteed for shorter stays
Guaranteed reservations require prepayment, non-guaranteed do not
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of an availability board in a hotel?
To showcase promotional offers
To manage employee schedules
To display guest feedback
To track room availability status
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does 'No Show' mean in the context of hotel reservations?
The guest has requested a room change
The guest has checked in but not checked out
The room is reserved but not in use
The reservation has been canceled by the hotel
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