Hotel Housekeeping Quiz

What is a common greeting a hotel housekeeper may use when entering a guest's room?

• Bon appétit

• Hola

• Good morning

• Merci beaucoup

What should a housekeeper do if a guest is seen struggling with their luggage?

• Point and laugh

• Offer to help carry the luggage

• Walk away quickly

• Pretend not to notice

If a guest asks for extra towels, what should the housekeeper say?

• No

• Sure, how many would you like?

• I'm busy right now

• Maybe later

How should a housekeeper respond if a guest spills something on the floor and asks for assistance?

• Not my problem

• I'll bring you some paper towels to clean it up

• You're on your own

• Let it dry

How should a housekeeper approach a guest to offer room-cleaning services?

• Send a text message

• Yell from the hallway

• Knock on the door and offer cleaning services politely

• Leave a note

After cleaning a guest room, what phrase could a housekeeper say to indicate it's ready for the guest to return?

• All set!

• Enjoy!

• It's done

• The room is sparkling

What should a housekeeper do if a “Do Not Disturb” sign is on a guest's door?

• Knock loudly

• Enter the room quietly

• Respect the sign and avoid cleaning the room

• Remove the sign

How should a housekeeper react if a guest asks for a restaurant recommendation?

• Go find one yourself

• Sorry, I don't know

• I'd be happy to provide some suggestions

• Not my problem

How should a housekeeper respond if a guest expresses appreciation for the cleanliness of the room?

• Thank you!

• I know, I'm great

• It's my duty

• Don't mention it

What might a housekeeper say to a guest who leaves a valuable item behind in the room?

• Mine now!

• Please come collect your item

• Good riddance

• Tough luck