LEADERSHIP, COMMUNICATION for maritime leaders

You are about to give the boson feedback on his poor performance Which one of these best describes how you should give the feedback? 

• provide him With a sealed written performance report.

• call him in his cabin  and discuss your feedback over the phone

• Convey your feedback to the boson face to face.

• complete the appraisal form and send it to the shore office. 

Answer explanation

Giving feedback face to face allows for direct communication and ensures that the message is conveyed clearly and effectively. It also provides an opportunity for the boson to ask questions and seek clarification if needed.

The ___ could be physical, socia, chronological,  or cultural dimension where a particular communication is based upon. select the one word which most accurately completes the bob statement. 

• listener

• verification

• Context

• message.

Answer explanation

Context refers to the physical, social, chronological, or cultural dimensions in which communication takes place. It includes factors such as the environment, the relationship between the communicators, the timing of the communication, and the cultural background of the individuals involved, all of which can influence how a message is perceived and understood

Which three of these personal attitudes are barriers to effective communication.

• defensiveness

• selective hearing

• Trustworthiness

• distorted perception

Answer explanation

Defensiveness, selective hearing, and distorted perception can all act as barriers to effective communication. They can hinder the ability to receive and understand messages accurately, leading to misunderstandings and ineffective communication.

Which three of the following are recognized as components of communication?

• context

• medium

• message

• Delivery

Answer explanation

These are all recognized as components of communication. Context refers to the circumstances or setting in which communication occurs, medium is the channel through which the message is transmitted, and message is the information being communicated. Delivery is also important, but it is more of a process or action related to how the message is conveyed.

which one of these components of communication confirms to the sender that the message was correctly received and interpreted?

• Question

• Context

• Sender

• verification

Answer explanation

Verification is the component of communication that confirms to the sender that the message was correctly received and interpreted by the recipient. This can involve the recipient repeating the message back to the sender or asking clarifying questions to ensure understanding

According to mehrabian,  which one of these elements provides the biggest impact in face to face communication? 

• voice tone

• apperance

• Body language

• words

Answer explanation

According to Mehrabian's research, body language (nonverbal cues) provides the biggest impact in face-to-face communication, followed by voice tone, and then words. This is often summarized as the 7%-38%-55% rule, suggesting that 55% of communication is body language, 38% is voice tone, and 7% is words.

Which one of the statements does not support the importance of effective communication on board the ship?

• Communication cannot change the seafarer's performance

• knowledge sharing is one of the positive results of effective communication

• communication builds good relationship among the crew

• poor communication may may lead to accidents onboard.

Answer explanation

This statement does not support the importance of effective communication on board the ship. Effective communication is crucial for improving performance, ensuring safety, and building strong relationships among crew members. Saying that communication cannot change performance undermines its significance in maritime operations.

 when composing emails you should be extra cautious when capitalizing the letters because it, complete by most phrase...

• ...encourage trust and involvement

• ...is a synomous Shouting and/or emphasizing

• ...is accepted as a standard

• ...is  indicating your agreement 

Answer explanation

Capitalizing letters in an email can be interpreted as shouting or emphasizing certain words, which may not be the intended tone for the message. It's generally best to use capitalization sparingly and appropriately in emails to avoid misunderstandings.

Words stand alone in which one of the following forms of communication?

• voice distance

• non-verbal

• face-to-face

• written

Answer explanation

In written communication, words are the primary means of conveying information, and there is no accompanying voice tone, facial expressions, or body language as in face-to-face communication.

You are the second engineer and you notice that tools are scattered and improperly secured in the workshop.  You  expect the fitter to secure these tools after every usage.  which one of these best describe the most appropriate course of action that you can take? 

• Disregard it. 

• Talk to him face to face.

• instruct the fitter to call you.

• third engineer to make a report about this.

Answer explanation

Talking to the fitter face to face allows you to address the issue directly and communicate your expectations clearly. It also provides an opportunity for the fitter to ask questions or seek clarification if needed, leading to a more effective resolution of the problem.