CPI Refresher Quiz

In the CPI Crisis Model, how is a staff member supposed to respond when a student is experiencing anxiety?

• Be directive

• Be supportive

• Use safety interventions

• Establish therapeutic rapport

What is an example of a behavior that a student may display when he or she is being defensive?

• Crossing of the arms

• Challenging authority

• Becoming disengaging

• All of the above

Which of the following is a type of communication?

• Verbal

• Nonverbal

• Paraverbal

• All are types of communication

This is described as the postures, gestures, facial expressions, and movements used to communicate.

This form of communication includes your tone, volume, and rhythm of speech.

Which should be included/practiced when listening with empathy?

• Do not allow time silence or reflection

• Do not give them you undivided attention

• Remain nonjudgmental

• Only listen to the facts. no feelings.

What is the definition of Risk Behavior?

• A change in typical behavior

• Protecting oneself from a real or perceived challenge

• A decrease in physical or emotional energy

• Behavior that presents an imminent or immediate risk to self or others

This is what we want the the end result to be. This is where the relationship is re-established.

Behavior can act as a form of what?

In terms of verbal communication, always keep your messages:

• Short, simple, and clear

• Respectful

• Positively phrased

• All of the above