Final Validation 01

Patients feel assured because competence and integrity is present in the rendering of service

• TRUST

• EXCELLENCE

• EMPOWERMENT

• All of the above

This Core Value promote quality care as a priority, that requires a continuing quest for improvement

• TRUST

• EXCELLENCE

• EMPOWERMENT

• All of the above

This core value describes the focus of attention to our customers/patients.

• TRUST

• EXCELLENCE

• EMPOWERMENT

• Customer Centricity

This core value establish the staff competency development?

• TRUST

• EXCELLENCE

• EMPOWERMENT

• Customer Centricity

By working as a team we promote?

• Collaboration

• EXCELLENCE

• EMPOWERMENT

• Customer Centricity

The CCC Program objectives on hotel senses, hotel feel ambiance and orderliness is referred to as

What is the name of the Mount Grace Customer Service Program

What are the Three Phases of the Customer Care Champions Program

(Multiple correct answers)

• Hospital Aesthetics

• Customer Satisfaction

• Customer Delight

• Wow Experience

Good Customer Service is a result of

(Multiple answers)

• Friendly Caring Nature

• Flexible Service

• Communication

• Finding Solutions