Many businesses have their own vocabulary terms to describe their products or operations.

• True

• False

If a person is not listening when a message is sent, communication does not take place.

• True

• False

The person who uses Slang and Inappropriate words on the job appears more competent and better educated.

• True

• False

When taking a telephone message, it is best for a person to rely on his or her memory rather than writing the message down.

• True

• False

There is never an appropriate time to gossip with coworkers about your supervisor at work.

• True

• False

Letters written at work are more informal than personal letters.

• True

• False

In a business letter, the salutation is followed by a ____________.

• colon (:)

• period (.)

• comma (,)

• semicolon (;)

The words to, from, date, and subject refer to a ____________.

Which of the following is not part of a formal business report?

• Cover

• Table of Contents

• Complimentary Close

• Bibliography

For communication to occur, a message must be ____________.

• sent clearly

• heard

• received clearly

• Both A and C