Ticketing refresher

Where can we find the tickets? (Select all the correct options)

• Cx page

• Appt page

• Sales order

• All options are correct

What information should we include on an Inicial Ticket Note? (Select all valid options)

• The reason why the ticket is being submitted

• Any instruction needed after the ticket is answered

• Customer temp

• Any information needed for the ticket to be completed

If a customer is calling you because they did not receive the comp gift on the order, why should you never forget to include on the ticket?

• The name of the gift

• The SKU number of the comp gift

• The shipping address for the comp gift

• The reason why the cx did not receive it

What is the timeframe for a ticket to be resolved?

• 24 hours

• 24 to 48 hours

• 48 hours

• As soon as possible

A cx called because they forgot to mention an important piece of information about a ticket that has been just submitted, what should you do?

• Add a ticket note and change the status to In Progress

• Only add the ticket note

• No need to do anything on the ticket just leave SO Imporant Notes

• Leave the notes on the cx page

If you are creating a ticket for an expedite request what of the following is a correct Ticket Description?

• Request

• EXP 02/27/2024

• Exp

• Expedite Request

A cx is calling you because they want to know if their order will be able to be expedited, you found a ticket for this request but there is no update yet, should you noted the ticket?

• Yes

• No