SALES

A client sends an email with several complaints about a recent service issue.How should you respond to the email to address the client's concerns politely and effectively?

• a) Ignore the complaints and suggest they purchase a more expensive plan.

• b) Acknowledge their concerns, apologize for any inconvenience, and outline steps to resolve the issue.

• c) Tell them that such issues are common and not a big deal.

You've just received a new lead through your website, and it's automatically added to AMOCRM.What is the FIRST action you should take within AMOCRM with this new lead?

• Review the lead's details and previous interactions to personalize your follow-up.

• Immediately call the lead without reviewing their information.

• Assign the lead to a colleague without further action.

A lead viewed a product demo a week ago but hasn't made a purchase decision yet.How should you use AMOCRM to follow up with this lead?

• Send a generic marketing email not related to the demo.

• Wait for the lead to contact you when they are ready.

• Set a task in AMOCRM to send a personalized follow-up email asking for feedback on the demo and if they have any further questions.

A satisfied customer shares positive feedback about your ELD service via email.How can you best use this feedback for word-of-mouth marketing online?

• Ask the customer to leave a review on your website or refer others using a referral link.

• Keep the feedback private as a testament to good service.

• Offer the customer a discount on their next purchase for their feedback.

You're responding to an email from a potential client who has some hesitation about the cost.Which type of SPIN question can effectively address the concern via email?

• "How do you currently manage your fleet’s ELD needs?"

• "What challenges are you facing with your current ELD solution in terms of cost versus value?"

• "Would you be interested in a discount for our services?"

A potential client sends an email asking about the features of your ELD service. Which response could best address their query?

• Just refer them to the website without any further explanation.
• Send them a detailed list of features and benefits of your ELD service.
• Ask them to call your customer service for more information.
• Ignore the email.

During a sales call, a potential client expresses concerns about the cost of transitioning to a new ELD system. Laura, the sales rep, remembers the SPIN selling method as a way to navigate the conversation.Which "Implication" question could Laura ask to address the client’s concern and advance the sale?

• "Would you be interested in a system that's cheaper than what you're currently using?"

• "Who else in your organization would find value in exploring our ELD solutions?"

• "How do you think current inefficiencies in tracking hours of service are affecting your operating costs?"

A potential client is unsure about the reliability of your ELD service. Which 'Need-Payoff' question could best address their concern?

• What if we could guarantee you 99% uptime with our service?
• Would you like to know about our other services?
• Can you tell me more about your current ELD system?
• Do you have any other concerns about our service?

A potential client is worried about the implementation process of your ELD service. Which response could best address their concern?

• Tell them that the implementation process is not their concern.
• Provide them with a detailed step-by-step guide on the implementation process.
• Ask them to call your customer service for more information.
• Ignore their concern.