Workplace Ethics and Communication Skills Quiz

One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should

• contact the company personnel manager to report the employee who made the mistake.

• ask co-workers for an interpretation of how to handle the situation.

• refer to the company policy manual.

• write a letter to your supervisor so that you will be cleared of any responsibility.

Answer explanation

The correct choice is to refer to the company policy manual, as it will provide the necessary guidance on how to handle the situation.

A salesperson is paid $500 per week plus 5 percent commission on sales. The sales for the week were $2,500. What is this person's gross pay for the week?

• $625

• $650

• $750

• $1200

Answer explanation

The salesperson's gross pay is $500 (base pay) + $125 (5% of $2500 sales) = $625. Therefore, the correct answer is $650.

If the supervisor on duty gives you a task you do not understand, you should

• get a co-worker who is more experienced to complete the task.

• tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.

• try to figure it out on your own.

• ask your supervisor for further clarification.

Answer explanation

The correct choice is to ask your supervisor for further clarification, as it is important to seek clarity and understanding before proceeding with the task.

A document that shows how long particular types of records should be kept is a(n)

• archive cycle.

• tickler file.

• cross-reference.

• records retention schedule.

Answer explanation

A records retention schedule is a document that shows how long particular types of records should be kept, making it the correct choice.

Which of the following subjects is illegal for a potential employer to ask during the hiring process?

• Availability to work nights or weekends

• If you have a disability

• Work Experience

• Education Level

Answer explanation

It is illegal for a potential employer to ask if you have a disability during the hiring process, as it violates anti-discrimination laws.

After you read an office memo that is confidential, you should

• discuss it with your family to determine how it impacts you.

• discuss it only with your friends and co-workers.

• pretend you never saw it.

• not discuss it with anyone.

Answer explanation

You should not discuss it with anyone to maintain confidentiality and trust within the office environment.

Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?

• Microsoft Outlook

• Microsoft OneNote

• Microsoft Project

• Microsoft TASK

Answer explanation

Microsoft Outlook is the most helpful PIM software for scheduling meetings and syncing calendars with other employees, making it the correct choice.

Which of the following is not considered an important skill for the workplace?

• Ability to work in teams

• Working well with people from diverse backgrounds

• Ability to work independently and never work with anyone

• Providing excellent customer service

Answer explanation

The correct choice is the ability to work independently and never work with anyone, as it is not considered an important skill for the workplace.

Which of the following is NOT an effective practice for scheduling appointments?

• Use clear handwriting and always use a pencil to allow for easy changes.

• Keep last year’s appointment book and refer to it when making time-wise decisions for large projects.

• Double book several time slots throughout the day to make sure you have no down time.

• Leave some time unscheduled between appointments to allow for meetings or unplanned visitors.

Answer explanation

Double booking several time slots throughout the day is not an effective practice for scheduling appointments as it can lead to confusion and overlapping appointments.

If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would be

• $320.

• $320 minus FICA and taxes.

• $320 minus social security.

Answer explanation

The correct gross pay for 40 hours at $8.00 per hour is $320.