Unit 14 Troubleshooting WIndows

A user complains that their computer is performing slowly. They tell you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and the database server. Which is the best tool or method to use to determine if the new software is hogging computer resources?

• Use Performance Monitor and Process counters to observe performance.

• Install more memory to improve system resources to handle the new software.

• Uninstall the database software and see if performance improves.

• Use the Performance tab of Task Manager to observe database software activity.

You have exhausted your knowledge of a problem, and it still is not solved. Before you escalate it, what else can you do?

• Ask a knowledgeable coworker for help.

• Interview the user one more time to make sure you correctly understand the problem.

• Go back through the problem one more time, looking for what you overlooked.

• Explain to the user that you cannot solve the problem, but you will find someone who can.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software?

• C:\Program Files

• C:\Program Files (x86)

• It depends on the version of Windows installed.

• C:\Windows

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use?

• Mdsched.exe

• Taskmgr.exe

• Msconfig.exe

• Sfc /scannow

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in Explorer, and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem?

• Check the C:\User\Belinda Lim\Documents folder.

• Use the sfc command.

• Use the chkdsk command.

• Check the C:\Users\Belinda Lim\Documents folder.

An application is frozen, and you cannot close its application window. What is the first thing you should do to end the process?

• Reboot the system.

• Use the taskkill command.

• Use Task Manager.

• Use the tasklist command.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem?

• Use the Services console to stop the process that needed the DLL.

• Use Component Services to register the DLL.

• Use Task Manager to identify the startup process.

• Search the web on the error message to better understand the problem.

A user tells you that Microsoft Word gives errors when saving a file. What should you do first?

• Ask the user to save the error message as a screenshot the next time the error occurs and email it to you.

• Do all you can to help the user save their work.

• Ask the user when the problem first started.

• Install Windows updates that also include patches for Microsoft Word.

• Use Task Manager to end the Microsoft Word program.

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your best next step?

• Update Windows to improve superfetch performance.

• Superfetch is an essential Windows process and should not be disabled. Move on to other solutions to improve performance.

• Ask the user if they use the superfetch service. If they don't, uninstall it.

• Disable superfetch to improve performance.

You need to install a customized console on 10 computers. What is the best way to do that?

• When installing the console on the first computer, write down each step to make it easier to do the same chore on the other nine.

• Create the console on one computer, and copy the .msc file to the other nine.

• Make sure all computers are using Windows 10 Pro because Windows Home does not support MMC. Then create a console on each Windows 10 Pro computer.

• Create the console on one computer, and copy the .mmc file to the other nine.