Closing The Sale - #4

What is one of the objectives when learning about sales?

• Calculate the profit margin.

• Identify customer buying signals.

• Design a new product.

• Learn about manufacturing processes.

Which of the following is an objective related to improving sales techniques?

• List a few tips for closing a sale.

• Discuss the history of sales.

• Compare different marketing strategies.

• Study the effects of globalization on sales.

What should salespeople do regarding specialized methods for closing a sale?

• Ignore them completely.

• Decide on appropriate specialized methods.

• Focus only on traditional methods.

• Use the same method for every customer.

What do salespeople need to recognize to close a sale effectively?

• The best time to take a break

• When a customer is ready to buy

• The latest product features

• Their personal sales goals

What is "closing the sale" defined as?

• Making the customer feel comfortable

• Offering a discount to the customer

• Obtaining an agreement to buy from the customer

• Demonstrating the product to the customer

What are buying signals?

• Strategies to sell a product

• Indicators that a customer is not interested in a product

• The things customers do or say to indicate a readiness to buy

• The final step in closing a sale

Which of the following is NOT considered a buying signal?

• Facial expressions

• Body language

• Comments

• Ignoring the product

What is a trial close?

• A successful sale

• An initial effort to close a sale

• A customer's final decision

• A strategy to start a sales conversation

What might you say during a trial close to test the readiness of a customer?

• Would you like to try a different product?

• Can I ring that up for you?

• Are you looking for something else?

• Do you need more time to think?

What usually makes a customer receptive to buying the product or service?

• A well-designed brochure

• Having a major obstacle removed

• A discount on the product

• Free samples of the product