WM Knowledge Assessment

1.      Fire cases informed in the workshop should be reported through FTIR within how many hours of incident:

• 12 hours

• 24 hours

• 8 hours

• 48 hours

1.      How much is the additional incentive earning potential per vehicle if NPS Arena >=80 in Jan’24 for the RO service incentive scheme – Feb’24

• 10%

• 15%

• 20%

• 25%

1.      Revised IQIC Charges is:

• Rs. 350

• Rs. 650

• Rs. 600

• Rs. 700

1.      Net Promoter Score (NPS) is asked to customers for which service type:

• Free, Paid & Running Repair

• Bodyshop

• SOW

• All of these

1.      Customer Retention Charges will be paid to the dealer for the 1^st Free Service if the vehicle is serviced within :

• 1000 km or 1 month from the date of sale   

• 2000 km or 2 months from the date of sale                                          

• 3000 km or 3 month from date of

• 6000 km or 6 months from the date of sale

1.      New WagonR & Celerio reported with problem of RPM fluctuation & MIL glowing with DTC code P2119, This Can be resolved by replacing:

• ECM

• Throttle Body Assy.      

• Both ECM & Throttle Body assy.

• No Parts Replacement required

1.      According to D-06/2024 Circular, Diagnostic Report of the vehicle can be extracted from :

• DMS

• Mtab

• SDT

• All of these

1.      According to D-06/2024 Circular, Diagnostic charges are automatically added for which type of service

• Free Service

• Running Repair

• Paid Service

• All of these

1.      DTC related engine cooling system can occur due to which of these components

• Radiator Fan Relay

• ECM

• ECT Sensor

• All of these

1.      If the mileage is < 5000 Kms, what additional check is suggested in Hydrostatic lock check sheet?

• Fuel Injectors in injector cleaning machine        

• Air Filter Condition for any wetness    

• connecting rod bearing to be checked             

• . All of these