Sales Process LL February 2024

You are determining the needs of the customer and if they can afford it when you are:

• Putting them in a category

• Prospecting

• Presenting

• Closing

1. When handling objections, listen to and address customer concerns.
   Make it a​ ​ (a)  

• monologue.
• price they cannot refuse.
• conversation.

How many steps are in the Sales Process

• 5

• 6

• 7

• 8

Katy has created a small business selling cosmetics. She has discovered her target market, priced her products accordingly, and has found customers willing to buy her product but unsure whether they should switch to Katy's products.

Which element from the sales process would help Katy with these potential customers?

• Prospecting

• Handling Objections

• Presentation

• Follow Up

Developing a Sales Presentation that considers the market and ways to convince customers to buy your product or service is part of the

(a)   step in the sales process.

• preparation
• prospecting
• market research

Jacob runs a mechanics shop where he does a variety of services. After discussing with a client, Jacob accepts payment and finishes his job on their vehicle. This is an example of___.

• Presentation

• Closing

• Follow up

• Preparation

Effective Product Presentation Includes...

• Determining if the customer can afford the product

• Determining needs of the customer

• Monologuing

• Involving the Customer

• Displaying and Handling the product

Match the example to the Step of the Sales Process it represents.

• Closing

• "Let's convince them to buy by offering a money back guarantee."

• Handling Objections

• "Let's get feedback and fix the main detail customers don't like."

• Prospecting

• "Let's find customers who need our product and can afford it."

The Steps of the Sales process ordered from start to finish are:

• Prospect, Prepare, Approach, Present, Handle Objections, Close, Follow Up

• Prospect, Prepare, Approach, Present, Close, Handle Objections, Follow Up

• Prepare, Prospect, Approach, Present, Close, Handle Objections, Follow Up

• Prepare, Prospect, Approach, Present, Handle Objections, Close, Follow Up

The customer relationship management (CRM) which keeps customer information and details of interests and interactions is an important part of which step in the sales process?

• Follow Up

• Approach

• Prospect

• Handle Objections