Change Management Quiz

What is The Standard’s definition of Change?

• The act or instance of making or becoming different

• The transition from a current state to a future state

• The process of causing a function, practice, or thing

  to become different

• The achievement of the new state

What is The Standard’s definition of Resistance?

• Sponsor opposition to a change

• A stakeholder’s opposition to a change

• Customer opposition to their supplier’s changes

• An individual’s ability to resist change based on their

  organizational power

What is The Standard’s definition of Sponsor?

• The individual or group responsible for the

  realization of the benefits of a change

• The executive with budget responsibility

• The executive responsible for the Change

  Management function

• The individual or group in the organization

  accountable for the realization of the benefits of a

  change

Which of the following roles is created to support stakeholders’ results?

• Change Management Practitioner

• Change Management Team

• Change Management Lead

• Change Agents

What is The Standard’s definition of Stakeholder?

• An individual or group affected by a technology change

• An individual affected by a change

• End-users impacted by the Change initiative

• Company or organization shareholders

What is The Standard’s definition of Adoption?

• Adoption occurs when the Sponsors sign off on the Change Management Plan

• Adoption occurs when the Future state is achieved, and the financial benefits are achieved.

• Adoption occurs when stakeholder behavior is consistent with the future state behavior.

• Adoption occurs when the last phase of the Change Management Process, Complete the Change Management Effort, is complete.

What is The Standard’s definition of Change Risk?

• An event or condition that, if it occurs, may have an effect on the change benefits

• Assessment of the Sponsors level of resistance to change

• All items listed in the Risk Register

• A condition that, if it occurs will impact the return on investment

What is The Standard’s definition of Change Management?

• The discipline that guides how we prepare, equip and support individuals to adopt change successfully.

• A framework for managing the effect of new business processes, changes in organizational structure or cultural changes.

• The practice of applying a structured approach to the transition of an organization from a current state to a future state.

• The process, tools, and techniques to manage the people-side of change to achieve the required business outcome.

What is The Standard’s definition of Readiness?

• The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change

• Formal Change Sponsor approval of Go-live

• All changes have been documented and training has been completed

• Stakeholders have been surveyed and the results confirm that they are ready to accept change

What is The Standard’s definition of Benefit?

• The financial return on investment

• The quantitative and qualitative, measurable, and non-measurable outcomes resulting from a change

• Increase in Customer sales and reduction expenses

• Measurable and non-measurable outcomes from the change initiative