IGV TEST

CXP IS?

• customer support

• B2B

• IR manager

• customer experience

What Is The Project Can Be Provide Benefits To The People In The Medicine field

• Skill up

• scale up

• herartbeat

• global classroom

What Is The Project Can Be Provide Benefits To The People In The Technology Or Business Field

• Heartbeat

• Rooted

• skill up

• scale up

Who Are Our Stakeholders

• IRS

• Organization

• youth

• both organization and youth

What Is The Last Step In Customer Flow?

• approved

• finished

• completed

• accepted

Incoming Preparation Is A Standard Who Does It Is Host Entity ?

• True
• False

What Are SOPs?

• Simple Orientation Purposes
• Standard Operation Procedures

• Standard Organization Procedures
• Simple Organization Purposes

What Are Our KPIs And MOS, Respectively?

• Applicants, Accepted, Approvals/ Approvals
• Approvals/Applicants, Accepted, Approvals
• Approvals, Accepted, Applicants/ Approvals
• Approvals/ Accepted, Approvals, Applicants

How Many Surveys Do We Make For Our Partners At The Experience Phase in The Customer Flow?

• Two
• Three
• One
• We dont Do Surveys

In Which Phase In The Customer Flow, We Apply The SOPs?

• Attraction phase
• We apply SOPs for the whole customer flow

• Attraction and consideration phases
• Experience Phase