ITST 305 - mod 2 part 1

a) Specifies requirements for environmental management systems

b) Defines the elements of a quality management system

c) Regulates financial reporting standards

d) Sets guidelines for occupational health and safety

a) Customer Focus

b) Leadership

c) Product Innovation

d) Continual Improvement

a) Product manufacturing

b) Customer service support

c) Software development

d) Financial consulting

a) Food delivery

b) Training, consulting, and certifications in customer service

c) Legal representation in court cases

d) Car rental services

a) Comprehensive Management Model Integration

b) Capability Maturity Model Integration

c) Continuous Monitoring and Management Integration

d) Customer Management Model Implementation

a) Assessing employee performance

b) Identifying process strengths and weaknesses

c) Marketing products to consumers

d) Managing financial assets

a) To maximize profits

b) To achieve process excellence and maturity

c) To minimize employee engagement

d) To eliminate competition

4

1

3

5

a) Customer Focus

b) Involvement of people

c) System approach to management

d) Process approach

a) Leadership

b) Continual improvement

c) Customer Focus

d) Involvement of people