911 Training Final Review Pt 1

The telecommunications professional in any public safety communications center lives at the center of calls for service. The 911 specialists are the voices at the end of the phone that does what?

What are the 3 P's and what are their definitions?

The 3 P's have a significant positive influence in what areas of call handling?

Receives a call from a citizen who wishes to report a lost wallet. The caller said they last remember having the wallet at the Hyatt Regency-Inner Harbor. The caller is now calling from BWI Airport. What procedure should be followed?

• Direct caller to contact police in the jurisdiction that are in now.

• Advise the caller to return to Baltimore City to make a report.

• Handle the call as an "Out of Jurisdiction" call.

• Transfer the call to 3-1-1.

A caller states she observed a group of men on the parking lot of her apartment complex trying several car doors. The best incident code for this call would be:

• 69 - Investigate Auto

• 7C - Auto Theft

• 57 - Suspicious Person

• 53 - Vehicle Disturbance

If a specialist receives a call relating to a juvenile complaint and determines it to be MORE IMPORTANT than a priority "4", the specialist must __________ the priority so that the call will be responded to quicker by the officer, and not held by the dispatcher.

• Change the incident code.

• Upgrade

• Type "ID" for immediate dispatch in the text field.

• Update the incident type.

What is the language line?

What is the Chain of Command?

What is the proper intro for an 9-1-1 specialist?

How do you sign on to the VESTA system?