Retail Fundamentals Knowledge Check 3.1

What does the "S" in SMART Goal Setting stand for?

• Systematic

• Specific

• Structured

• Solid

In the problem-solving process, which step comes after Define the Problem?

• Come up with solutions

• Take action

• Choose a solution

• Finish what you started

Which of the following is NOT a concept that helps you manage your time wisely?

• organizing

• prioritizing

• procrastinating

• focusing

Suppose that Bill and JoAnne are sales associates at a retailer. Bill says to JoAnne, "I'm not getting to work the shifts I want. I can't believe that Alexis only gave me 6 hours this week. I don't even think I can make my rent this month if this doesn't change." Identify the problem that Bill is facing.

• He doesn't like the times when he works.

• He isn't getting assigned enough hours and worries about the financial consequences of having a lighter schedule than he expected.

• He doesn't like his manager.

• He wants to work in a different part of the store.

Which of the following is a SMART goal?

• I will improve my sales.

• I will increase by sales volume until my manager is happy with my performance.

• I will increase my monthly sales volume each month.

• I will increase my monthly sales volume by 20% by the end of March.

In the 4-Step Problem Solving Process, which step comes after Choose a Solution?

• Define the problem

• Identify solutions

• Take Action

• Choose a problem

In the 4-Step Problem Solving Process, which step comes BEFORE Take Action?

• Come up with solutions

• Define the problem

• Evaluate solutions

• Choose a solution

What does the A in SMART Goal Setting stand for?

• Able

• Achievable

• Accountable

• Accurate

Every day you take the morning train to get to work 15 minutes before your shift begins. Today the train broke down and they think it will take an hour to get it fixed. Which answer below BEST defines the problem?

• You need to be at work 15 minutes before your shift begins.

• The train broke down.

• You're going to be late for your shift.

• You take the morning train to work.

What does the "R" in SMART Goal Setting stand for?

• Results-oriented

• Ready

• Routine

• Realistic