TQM Case study

Which of the following is responsible for quality objective?

• 
  a. Top level management

• 
  b. Middle level management

• c. Frontline management

• 
  d. All of the above

TQM & ISO both focuses on

• a. Customer

• b. Employee

• 
  c. Supplier

• 
  d. All of the above

While setting Quality objective, ________ to be considered.

• a. Customer need

• b. Organizational need

• c. Supplier need

• 
  d. Worker need

Quality is a problem because

• a. Workers don’t do the job

• 
  b. It is expensive to control

• c. All processes have some variation

• 
  d. Management do not fund projects

Which of the following are key components of a Total Quality Management system?

• a. Individual responsibility, incremental improvement, use of raw data

• b. Collective responsibility, continual improvement, use of raw data

• c. Group responsibility, staged improvement, knowledge

• d. Involves everyone, continual improvement, use of data and knowledge

Current quality concept is

(i)Increase in production

(ii)Continual improvement

(iii)Prevention of defect

The Correct Answer is

• a. i & ii

• 
  b. i & iii

• 
  c. ii & iii

• d. None of the above