What is the primary role of the maintenance and engineering department in hotels?

• Managing the hotel's entertainment services

• Overseeing the hotel's culinary departments

• Handling the hotel's marketing strategies

• Managing the maintenance of physical hotel facilities

Which of the following is NOT listed as a major segment needing maintenance in hotels?

• Elevators

• Swimming pools

• Phone lines and personal computers

• Refrigeration

What unique maintenance needs do resorts usually have?

• Providing in-room dining services

• Handling urban transportation

• Managing large conference rooms

• Supplying their own electricity, waste disposal, and water

What is the primary function of casino hotels?

• To expand their business with lodging as a secondary income

• To serve as educational centers

• To provide luxury spa services

• To offer exclusive golfing facilities

How do service apartments differ in maintenance from hotels?

• They require less maintenance due to fewer amenities

• Their maintenance resembles that of traditional apartments

• Their maintenance is outsourced to third-party companies

• They focus solely on exterior maintenance

What percentage of the property budget is typically received by the maintenance and engineering department?

• 20%

• 5%

• 30%

• 11%

What is a critical aspect of the maintenance of the structure of the building?

• Expanding the parking lot

• Preserving its initial appearance and function

• Decorating the lobby

• Installing new technology systems

What role does the maintenance director play in the hotel?

• Handling high-level planning and task management

• Responsible for daily cleaning tasks

• Managing room bookings and customer service

• Directly repairing electrical issues

What is the maintenance technician often referred to as?

• The financial analyst

• The guest relations officer

• The policy maker

• The jack of all trades

What does the POM budget usually allow for furniture maintenance?

• 2 to 3 percent

• 1 to 2 percent

• 3 to 4 percent

• 5 to 6 percent