Marketing: 3-2 Customer Service, Part 1, Proactive
11th Grade
•9 Qs
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Marketing: 3-2 Customer Service, Part 1, Proactive
Quiz
•
Business
•
11th Grade
•
Easy
Steve Wills
Used 2+ times
FREE Resource
9 questions
Show all answers
1.
OPEN ENDED QUESTION
3 mins • 1 pt
What is customer service?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What did Maya Angelou mean when she said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel"?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
How did Tony Hsieh of Zappos feel about customer service?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What does individualized attention mean?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
How valuable is the customer feedback that the customer service team collects?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
What does a customer service "mindset" mean?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
What is "pro-active customer service"?
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8.
OPEN ENDED QUESTION
3 mins • 1 pt
How can a company implement pro-active customer service?
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9.
OPEN ENDED QUESTION
3 mins • 1 pt
Most people would pay more for better customer service:
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