What is a key differentiator for restaurants as more diners look for an 'experience'?

• Great food and drink

• Excellent customer service

• Low menu pricing

• Attractive décor

What percentage of operators expect competition to intensify in the restaurant industry?

• 30%

• 75%

• 45%

• 60%

What is one benefit of providing excellent customer service?

• Reduced staff training

• Decreased customer expectations

• Improved brand reputation

• Increased food costs

What should staff do to create a positive customer experience?

• Avoid customer interaction

• Focus only on food quality

• Be attentive and proactive

• Ignore customer requests

What is an example of leveraging technology for better restaurant service?

• Implementing a digital restaurant menu

• Reducing menu options

• Using paper menus

• Hiring more staff

What is a strategy to handle customer complaints effectively?

• Apologize sincerely and offer solutions

• Ignore the complaint

• Delay the response

• Blame the customer

What can a restaurant loyalty program encourage?

• Repeat customers

• More staff turnover

• Higher food prices

• Less customer feedback

What is a method to gather customer feedback?

• Ignore online reviews

• Avoid customer interaction

• Discourage feedback

• Use a QR code linking to a survey

What should staff be trained in to improve customer service?

• Reducing service speed

• Ignoring customer complaints

• Avoiding customer interaction

• Menu knowledge and upselling techniques

What is an example of creating an immersive dining experience?

• Limiting customer interaction

• Reducing restaurant décor

• Using 3D mapping technology

• Offering a simple menu